Pallatts.com Customer Service Shipping & Delivery

We offer a free standard next day delivery service on all our orders over £50.00, including VAT, specific delivery time prices are available as below.
Although most of our parcels are delivered next day - please note this is not a guaranteed service.

Pallatt.com cannot be held accountable for late deliveries if the parcel has been dispatched in accordance to our terms - after this point we are in the hands of our couriers who we have found to be the best available. Orders received after 6pm will be dispatched the next working day.

Please note at Bank Holidays orders placed after 5.00pm Friday and over the Bank Holiday weekends will not usually be delivered until the following Wednesday, unless a Saturday special delivery has been paid for on the Friday before 5pm.

If you know you will not be at home to accept delivery, or simply need to “pop out” please leave our carrier a signed note as to where they can leave your order with the consignment number on the note (That way we know it must be from you, as no-one else would know the consignment number)
Perhaps the shed, garage, porch or neighbour. If for some reason you are unable to take delivery during the specified time, then pallatts.com is entitled to consider the order cancelled and charge a re-stock fee, or if agreed in writing we may redeliver, but is entitled to charge a re-delivery fee (we will always try to be fair and reasonable, and arrange a re-delivery free of charge - however we can not keep paying our couriers for a re-delivery service,.
We will make every effort to deliver within the time stated but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time, which we quote for that item, please contact us by email or telephone. We will try and ensure that you receive your order, as quickly as possible.

Standard Delivery Charges:
  • Next day before 5pm £3.95 (Orders over £50 free standard delivery)
  • Saturday delivery £9.95 or £5.95 if order over £50.00

  • PLEASE NOTE- ALL 20 KG + BAGS FOR EXAMPLE CORN AND GRIT HAS DELIVERY SURCHARGES
  • Any Combination of 20KG+ bags can be placed with in this delivery surcharges
    1 BAG = £3.95
    2-9 BAGS = £3.50 each
    10-19 Bags = £20. Fixed Pallet Price
    20-39 Bags= £10. Fixed Pallet Price
    40+ Bags = Free Delivery.

    Please note these delivery times are for mainland England, Wales, Edinburgh & Glasgow.

    48 hour delivery applies to;

    • AB31, AB33-38 and AB44-56
    • FK17-99
    • G83
    • HS1-9
    • IV1-99
    • KA27-28
    • KW1-17
    • PA20-787
    • PH18-50
    • ZE1-3

    Please allow 72 hour delivery to all other regions IE Scottish Islands

    Last order times:

    Order before 5pm weekdays and we will dispatch your order for next working day delivery. (Excluding 48/72 hour delivery zones)


    For any delivery queries you can contact us by phone on 0116 2478088
    Returns from main land UK £15.00

    Privacy & Security

    Pallatts.com do not disclose customer information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store repeat delivery addresses if the address book is used and to store your details. When you place an order we collect your name, e-mail address, mailing address and phone number. We may record which products you purchase. We also monitor customer traffic patterns and site useage that enables us to improve the service we provide and improve the site.

    This information is used to process orders and to provide a more personal shopping experience. We may use this information to tell you about changes to our website and to let you know about our products and other Pallatts.com services if you have opted to receive further information. We do not sell, trade or rent your personal information to other companies. Security: We use SagePay (encryption, passwords, physical security) to protect your personal information against unauthorized access and disclosure.
    Returns & Replacements

    We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. If any of the goods prove to be unsuitable please return them at your own cost within 7 days in the original packaging and in an unused condition for a full refund.

    Please send returns to:
    Pallatts.com
    Unit 3 Magna Road,
    South Wigston,
    Leicester,
    LE18 4ZH

    For any reason you cancel or refuse to accept delivery after your order is dispatched, we will refund your original purchase minus any return delivery costs after the parcel is returned.

    Goods must be undamaged, unused and in their original packaging to qualify for any refunds
    . We can arrange for the return of the goods, but we will charge you for the costs involved, unless the product is faulty. This charge also applies if you ask for an exchange. If you do want us to arrange collection please contact us and we will try to arrange a mutually convenient time.
    In the first instance please email info@lpallatts.com or call our customer service on 0116 2478088 Your statutory rights remain unaffected.


    Cancellation

    Pallatts.com cannot be held accountable for late deliveries if the parcel has been dispatched in accordance to our terms - after this point we are in the hands of our couriers. You can cancel an order and return any goods that may already have been dispatched up to 7 days from receipt (see returns and Replacements policy). Our terms and conditions do not affect your statutory rights.

    Contacting Us

    If you need to contact us, you can e-mail us on info@pallatts.com alternatively you can contact us by phone 0116 2478088
    If you prefer you can want to write us at: Pallatts.com
    Unit 3 Magna Road,
    South Wigston,
    Leicester,
    LE18 4ZH


    Payment, Pricing & Promotions

    You can pay by any credit/debit card or paypal. To ensure that shopping on-line is secure, your card details will be encrypted. We currently debit money from your account the same day as completing and dispatching your order.

    Terms & Conditions


    All transactions are subject to our terms and conditions stated below

    1. Delivery Terms

    1.1 All orders received before 5pm will be dispatched the same working day for next working day delivery (with exceptions over Bank Holidays as mentioned above).

    1.2 Although most of our parcels are delivered next day - please note this is not a guaranteed service.

    1.3 Pallatts.com cannot be held accountable for late deliveries if the parcel has been dispatched in accordance to our terms - after this point we are in the hands of our couriers. Orders received after 5pm will be dispatched the next working day.

    2. Delivery Attempts

    2.1 Our standard business service is only one attempt delivery, with three delivery attempts on our standard home service.

    2.2 On non-delivery a card will be left where access is possible indicating the local depot where your parcel can be collected. It is the customer's responsibility to rearrange the delivery or collect the order from the local depot.

    3.3 The parcel will be held at your local hub for 5 days before being returned to sender.

    3. Returns

    3.1 If for any reason you are not entirely happy with any products bought from our online shop you may return them back to us.

    3.2 For returns to be correctly processed and refunded please email info@lpallatts.com giving your full name and address, original date of purchase, and Paypal registered email address. A copy of this email must be attached securely to the outside of returning parcel.

    3.3 Customers have the right to return any goods as long as we receive back within 7 days of purchase starting from the day after delivery.

    3.4 We will refund the full amount for goods including any carriage charges incurred for the original delivery made by Pallatts.com in accordance with Distance Selling Regulations. Customers need to organise at their cost delivery back to Pallatts.com.

    3.5 Goods must be undamaged, unused and in their original packaging to qualify for any refunds.

    3.6 For any reason you cancel or refuse to accept delivery after your order is dispatched, we will refund your original purchase minus a return delivery cost of £15.00 per parcel after the parcel is returned.

    4. Damaged Goods

    4.1 In the unlikely event that you should receive damaged or faulty goods, please email info@Pallatts.com giving your full name and address, original date of purchase, & Paypal registered email address.

    4.2 If you can attach a photograph showing the damage this will help to speed up your claim. One of our sales team will then contact you to discuss further and process any refunds required.

    5. Return Address

    5.1 Please send all returns to:

    Pallatts.com
    Unit 3 Magna Road,
    South Wigston,
    Leicester,
    LE18 4ZH

    5.2 We cannot accept responsibility of non-delivery of returned goods.

    5.3 We cannot refund any packs that have been partially used – only full, undamaged packs will be considered for any refund.