Customer Helpdesk

Shipping & Delivery

Once the goods have been been processed to the packing department you will receive an email of notification informing you of shipping method (courier company) and any tracking numbers if applicable.

If you know you will not be at home to accept delivery, or simply need to “pop out” please leave our carrier a signed note as to where he can leave your order. Perhaps the shed, garage, porch or neighbour.


Standard Delivery Charges:

  • All medication and Supplement orders are collected with 24 hours of placing you order and booked onto a Next day service at the cost of £4.95 (Orders over £75 free delivery).
  • All Parcel orders which contail any Wood Plastic accessories are dispatched and delievered with 2-5 Business Days. The service is £6.95 with unlimited items or (Orders over £75 free delivery).

  • Any Combination of 10KG+ bags can be placed within this delivery surcharges apply
    1 x per box = £4.95

    Please note these delivery times are for mainland England, Wales, Edinburgh & Glasgow.

    48 hour delivery applies to;

    • AB31, AB33-38 and AB44-56
    • FK17-99
    • G83
    • HS1-9
    • IV1-99
    • KA27-28
    • KW1-17
    • PA20-787
    • PH18-50
    • ZE1-3

    Please allow 72 hour delivery to all other regions IE Scottish Islands

    Last order times:

    Order before 5pm weekdays and we will dispatch your order for next working day delivery. (Excluding 48/72 hour delivery zones)

    For any delivery queries you can contact us by phone on 0116 2478088

    Returns from main land UK £15.00

    We offer a next day delivery service on most products on our store, orders need to be placed before 5pm to be eligIble for next day delivery.
    Orders for nextday delivery received after 5pm will normally be dispatched the next working day.

    Please note at Bank Holidays orders placed after 5pm Friday and over the Bank Holiday weekend will not be delivered until the following Wednesday.


    Returns & Replacements

    We recommend that you check the goods for any damages/breakages or shortages on delivery and inform us as soon as posiable. We will ask for proof of damages in the form of a photo so we can make a claim on the relevant courier.

    We want you to be happy with your purchase. If any of the goods prove to be made incorrect or have been damaged please contact us on our contact page or Telephone: 0116 2478088
    or by Post
    Unit 3
    Magna Road Industrial Estate
    South Wigston
    United Kingdom
    LE18 4ZH


    Cancellation of Order

    Please print off the Cancellation Order Form PDF by clicking Here and send this form to Pallatts Limited, you can scan it and email it to us [email protected], or complete it electronically and email it to us at Alternatively email your cancellation request to us by emailing [email protected] remembering to include your transaction ID number

    If you are a consumer, you have a legal right to cancel a Contract in law during the 14 period after receive delivery. This means that during the relevant period if you change your mind or for any other reason you decide:  
    you do not want to keep a Product, provided you have not used the product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.

    You will receive a full refund of the price you paid for any unused Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation. Provided we have received the returned Products.

    Faulty Goods

    If there is a problem with the goods, please contact us or use or contact page ticket system.


    Privacy, Cookies & Security

    We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us. Please see our Privacy Policy for further information.


    The Packing Boxes website ( places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.

    Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour.

    By using and browsing the website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.

    What are cookies?
    This website uses cookies to collect information.  Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) as you browse this website.  They are used to ‘remember’ when your computer or device accesses this website.  The cookies are essential to the effective operation of our website and to enable to you shop with us online.  Cookies are also used to tailor the products and services offered and advertised to our customers, both on this website and elsewhere. 

    Information collected
    Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same computer or device.  This includes information about pages viewed, products purchased and the customer journey around a website.  We do not, however, use cookies to collect or record information on users’ name, address or other contact details. is able to use cookies to monitor individual customer browsing and purchasing behaviour but third parties are not able to identify customers using cookies.

    Who sets the cookies?
    The cookies stored on your computer or other device when you access this website are set by, our suppliers who partner with us to help deliver a high quality website and on-line shopping experience, and other third parties. 
    Some cookies are set by or on behalf of and are necessary to enable customers to a make purchases on our website.  
    Cookies may also be set by third parties who participate with us in affiliate marketing programmes.  

    How do I disable cookies?
    If you want to disable cookies you need to change your website browser settings to reject cookies.  How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:-

    For Microsoft Internet Explorer:
    1. Choose the menu “tools” then “Internet Options”
    2 Click on the “privacy” tab
    3 Select the setting the appropriate setting

    For Mozilla firefox:
    1. Choose the menu “tools” then “Options”
    2 Click on the icon “privacy”
    3 Find the menu “cookie” and select the relevant options

    For Opera 6.0 and further:
    1. Choose the menu Files”> “Preferences”
    2 Privacy

    What happens if I disable cookies?
    This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off.  If you only disable 3rd party cookies you will not be prevented from making purchases on this site.  If you disable all cookies you will be unable to complete a purchase on this site.

    Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details. When you place an order we collect your name, e-mail address, mailing address, phone number. We may record which products you purchase. We also monitor customer traffic patterns and site use that enables us to improve the service we provide.

    This information is used to process orders and to provide a more personal shopping experience. We may use this information to tell you about changes to our website and to let you know about our products and other services if you have opted to receive further information. We do not sell, trade or rent your personal information to other companies.


    We use SagePay to process Credit Card payments and these details are not retained. use a COMODO CA Limited SSL Secure Server


    Contacting Us 

    If you need to contact us, you can fill in our online contact form by clicking this link or simply e-mail us on [email protected]

    Alternatively you can contact us by phone 0116 2478088

    or write to us at:
    Unit 3
    Magna Road Industrial Estate
    South Wigston
    United Kingdom
    LE18 4ZH