Delivery

Shipping & Delivery

Once the goods have been been processed to the packing department you will receive an email of notification informing you of shipping method (courier company) and any tracking numbers if applicable.

If you know you will not be at home to accept delivery, or simply need to “pop out” please leave our carrier a signed note as to where he can leave your order. Perhaps the shed, garage, porch or neighbour.

 

Standard Delivery Charges:

  • All medication and Supplement orders are collected within 24 hours of placing you order and booked onto the chosen service detailed below;
  • Standard= Royal Mail 48 Hours Tracked £3.95 with delivery eta notification.
  • Express -Royal Mail 24 Tracked with delivery eta notification.
  • Next Day -DPD Tracked service at the cost of £5.95 with delivery eta notification.
  • (Orders over £75 recieve free delivery on a 24 Tracked Service).
  • All Parcel orders which contail any Wood Plastic accessories are dispatched and delievered with 1-3 Business Days. The service is £6.95 with unlimited items per box not exceeding 30kg. (Orders over £75 free delivery). This does excude any feed/seeds as they require their own box.
  • PLEASE NOTE- ALL 20 KG+ BAGS FOR EXAMPLE CORN AND GRIT HAS DELIVERY SURCHARGES

Seed, Feed and More:

We have 2 delivery options available on all seeds, feeds, and large item such as bedding.

  • Eco Service - 3-5 business day delivery time with discounted multi parcel postage fees. Couriers will provide tracking and ETA of delivery time. 
  • Express Tracked - 1-2 business day delivery on all orders placed before 11am. Tracked, with eta delivery timeframe available. 
  • All goods are sent on a Tracked and Insured service.

Any Combination of 10KG+ bags can be placed within this delivery surcharges apply accordingly for multiple bags or where purchased with any medication, supplement, or wood and plastic. This is to prevent damage and exceeding weight limits. 

Please note these delivery times are for mainland England, Wales, Edinburgh & Glasgow.

48 hour delivery applies to;

  • AB31, AB33-38 and AB44-56
  • FK17-99
  • G83
  • HS1-9
  • IV1-99
  • KA27-28
  • KW1-17
  • PA20-787
  • PH18-50
  • ZE1-3

Please allow upto 72 hour delivery to all other regions IE Scottish Islands

Last order times:

Order before 2pm weekdays and we will dispatch your order for next working day delivery. (Excluding 48/72 hour delivery zones)


For any delivery queries you can contact us by phone on 0116 2478088 or of course send a message by live chat and we will gladly support you.

We offer a next day delivery service on most products on our store, orders need to be placed before 2pm to be eligIble for next day delivery.
Orders for nextday delivery received after 2pm will normally be dispatched the next working day.

Please note couriers do not deliver nor collect on any Bank Holiday. Therfore the orders will be collected on the 1st business day. Please allow 48 hours delivery timeframe due to increased courier traffic. I.E orders placed over the Bank Holiday weekend will not be delivered until Wednesday onwards.

Returns

From mainland UK £8.95 which will be deducted from any refunds where the return is not due to any error or request of pallatts Limited. Please follow the returns policy by contacting us by Phone, or email and we can book this return or of course you can equally book your own courier to return at your cost.